Cloud 21 Wellness

Terms and Conditions

Welcome to Cloud 21 Wellness! We are delighted to have you as our valued customer. Before proceeding with our services, please carefully read and understand the following terms and conditions:

Scope of Services:
● Cloud 21 Wellness offers massage, facial, and wellness treatments.
● All services are subject to availability and appointment scheduling.

Client Eligibility:
● Clients must be at least 18 years old or have the consent of a legal guardian.
● Clients with certain medical conditions may require a physician's approval before receiving our treatments.

Appointment and Cancellation:
● Appointments can be made online, by phone, or in-person.
● Cancellations must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee.

Payment and Pricing:
● Payment is due at the time of service.
● Prices are subject to change without notice.
● We accept Cash, E-Transfer, WechatPay.

Contraindications:
● Clients must inform the therapist of any health issues, allergies, or medical conditions prior to the treatment.
● Cloud 21 Wellness reserves the right to refuse service based on health concerns.

Liability and Responsibility:
● Cloud 21 Wellness is not liable for any injuries, losses, or damages that may occur on the premises.
● Clients are responsible for their personal belongings.

Confidentiality:
● Client information and records are kept confidential in accordance with privacy laws.
● Cloud 21 Wellness may use client testimonials for promotional purposes with consent.

Code of Conduct:
● Clients are expected to behave respectfully and follow the instructions of the therapist.
● Inappropriate behavior will result in immediate termination of the session, and the client may be asked to leave the premises.

Feedback and Concerns:
● Clients are encouraged to provide feedback on their experience.
● Any concerns or complaints should be brought to the attention of Cloud 21 Wellness management for resolution.

Modification of Terms:
● Cloud 21 Wellness reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes.

By engaging in our services, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at cloud21wellness@gmail.com. Thank you for choosing Cloud 21 Wellness! We look forward to providing you with a rejuvenating experience.